Course Catalog

Donan offers a variety of courses related to property losses, which you can browse below.
These courses have been approved for continuing education credits in the states listed.

Contact us to schedule a live event or webinar for your team, company or organization. Course recordings or on-demand classes are not available.

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  • Advanced Flood Investigation

    Following a hurricane or other severe storm event, adjusters often need to separate flood damage from wind damage. Second in our flood series, this advanced course will cover how flood and wind affect a structure, teach you to differentiate flood and wind damage where there is both, and explore what you should expect from an engineer’s report and how to interpret the findings.

    States of Approval: AL, FL, GA, IN, KY, MS, NM, NC, OK, TX, and WY


  • Advanced Hail Investigations, Collateral Damages

    Collateral indicators of hail impact are extremely important in any hail study. This course takes a deeper dive into the analysis of property damage following wind and hail events. Acquire expert know-how that you can apply to future field inspections as we take you step-by-step through several case studies.

    States of Approval: AL, FL, GA, KY, MS, NM, NC, OK, TX, and WY


  • Agricultural Equipment Fires

    Agricultural equipment losses can be costly and complex. This one-hour course will provide an overview of the basic operational and functional aspects of farm equipment, including potential fuels and ignition sources. Discover the acts, errors or omissions that can lead to fires, and learn how to identify subrogation potential.

    States of Approval: AL, FL, IN, KY, NM, and TX


  • Basic Flood Investigation

    As 2017 demonstrated, flooding can have a significant impact on the insurance industry. First in our flood series, this course will explain how a flood affects a structure, teach you to recognize damage caused by floods, and provide you the knowledge necessary to differentiate flood damage from other causes in order to properly assess claims.

    States of approval: AL, FL, GA, IN, KY, MS, NM, NC, OK, TX, and WY


  • Blasting and Residential Damage

    This course provides an understanding of commercial blasting and the potential damage it can cause to nearby structures.  Learn how blasting is conducted, monitored, and reported, and examine case studies that illustrate the differences between real and perceived blasting damages.

    States of approval: AL, FL, GA, IN, KY, MS, NM, NC, OK, TX, and WY


  • Boiler Appliance Analysis

    Boilers are dangerous and complex machines, and malfunctions can be costly. This course provides an overview of residential to industrial boiler systems and components, their common points of failure, and what information you should obtain onsite. Case studies deepen your understanding of what can go wrong and why, and illustrate how this knowledge can be applied to boiler claim investigations.

    States of Approval: KY and TX


  • Commercial Roofing 101

    This one-hour course offers in-depth content on low-sloped roof systems, their components, durability and common defects. Learn how low-sloped roofs are affected by wind, hail and other perils, and how you can differentiate damages to determine an accurate cause of loss.

    States of Approval: AL, FL, GA, IN, NM, OK, TX, and WY


  • Commercial Truck Brake Failures and Product Liability

    From our litigation services, this course will explore product liability claims stemming from commercial truck accidents caused by brake failures.  One of our mechanical engineering experts explores the evidence that is essential to both defense and plaintiff attorneys working these cases.

    States of approval: AL, FL, GA, IN, KY, MS, NM, NC, TX, and WY


  • Crawlspace Moisture

    Wet crawlspaces can cause extensive structural damages that often go undetected for a period of time.  This one-hour course dives into the common causes of moisture in crawlspaces, as well as the most common problems that result from that moisture. Our expert takes you step-by-step through performing a thorough site study from gathering background info to studying the crawlspace.

    States of approval: AL, FL, and TX


  • Fire Investigation and Subrogation

    Successful fire subrogation first requires a successful origin and cause investigation. Guided by industry standards, this course takes you step-by-step through conducting a thorough fire investigation, handling evidence, and building a solid subrogation case.

    States of Approval: AL, FL, NM, NC, and TX


  • Foundations 101

    This one-hour course provides an overview of foundations and the unique factors that can sometimes result in damages. Learn about state building code provisions and what can happen when these principles are not applied during construction. Discover the potential problems that arise from overload, poor or improper construction, and deferred maintenance.

    States of Approval: NM and TX


  • Frozen Pipes 101

    This course will introduce residential supply, waste water piping, and freezing in pipes and fittings. A basic understanding of these systems and components will assist adjusters handling claims related to these types of losses, guide their studies, and help determine causes related to pipe failures due to freezing.

    State of approval: FL


  • Ice Dams and Snow Loads

    Ice dams and snow loads can put a lot of weight on roof claims. In this one-hour course you’ll learn which roof components are most likely to be affected by ice and snow, what causes and contributes to potential problems, and which methods work best for prevention and removal.

    States of Approval: AL, FL, GA, IN, KY, MS, TX, and WY


  • Investigating Construction Defects

    Construction defects can lead to structural failures, liability claims, water intrusion and a whole host of other issues. Learn how to recognize the signs of construction defects in the field – from common roofing installation issues to major structural defects.

    States of approval: AL, FL, GA, IN, KY, MS, NM, NC, OK, TX, and WY


  • Investigating Damage from Wildfires

    In 2017, the U.S. saw more than 66,000 wildfires that cost billions of dollars in residential and commercial property damages, and caused injuries and fatalities. Understand how wildfires start and how damages can be prevented, as well as what subrogation potential exists in wildfire losses.

    States of approval: AL, FL, GA, IN, KY, MS, NM, NC, TX, and WY


  • Investigating Earthquake Damage

    Explore the science behind Mother Nature’s most unpredictable peril – earthquakes. Learn how energy and other factors can affect a property during an earthquake, and walk through case studies with our expert to discover how to differentiate earthquake damage from other causes.

    States of Approval: AL, FL, GA, IN, KY, MS, NM, NC, OK, TX, and WY


  • Investigating Electrical Fires

    This course will explore the complexity of electrical fires as they pertain to residential and commercial structures, and provide an intermediate understanding of electrical failures to assist adjusters during their investigations. Topics covered include lightning and CSST fires and resistance heating fires.

    States of approval: AL, FL, GA, IN, KY, MS, NM, NC, OK, TX, and WY


  • Investigating Explosions

    This one-hour course provides a basic understanding of explosions and explores why they occur.  Learn the science behind explosions and how to identify indicators of the cause.  We’ll cover common misconceptions, questions to ask on-scene, and what to expect during a formal investigation by a fire investigator.

    States of approval: AL, FL, and TX


  • Investigating Issues with New Home Technology

    The construction practices of today are changing, but the changes aren’t always implemented properly (or even understood). This course will explore the changing technologies and practices that are entering our homes and our lives, including  air-tight houses and ventilation systems; insulation, air barriers, and vapor retarders; and new technologies that control these systems.

    States of approval: AL, FL, GA, IN, MS, NC, OK, TX, and WY


  • Investigating Large Fire Losses

    Large fire loss investigations can be complex and require the coordination of many parties. Our fire expert covers what adjusters need to know about how they can contribute to a successful fire investigation, from contacting the insured to protecting the scene and preventing spoliation.

    States of approval: AL, FL, GA, IN, KY, MS, NM, NC, OK, TX, and WY


  • Investigating Sinkholes

    Sinkholes can cause extensive damages to property, utilities, and roadways, and ultimately lead to significant losses in property values. This course will define sinkholes, explore the different types, discuss areas that are prone to this peril, and explain how to investigate damages caused by sinkholes.

    States of approval: AL, FL, GA, IN, KY, MS, NM, NC, OK, TX, and WY


  • Investigating Water Losses: Plumbing and Appliances

    This one-hour course takes a look at common sources of water losses inside the home, including plumbing components, supply lines, appliances and water filters. For each area of focus, learn more about where they fail and why, the documentation required to ensure a solid case, and proper evidence collection for further investigation.

    States of Approval: AL, FL, KY, NM, NC, and TX


  • Lessons Learned from Hurricane Irma

    Donan has extensive experience investigating properties after catastrophes. This course will take you through important lessons learned from Hurricane Irma which brought widespread damages across the state of Florida in 2017.  Learn the differences in how wind and water affect a property, and how you can recognize these differences during a site study.

    States of approval: AL, FL, GA, IN, KY, MS, NM, NC, OK, TX, and WY


  • Lightning Claims 101

    This one-hour course provides a basic overview of lightning investigations, including utilizing important safety and prevention methods, differentiating lightning from other causes of loss, and debunking common myths about lightning. Learn to spot red flags as you analyze case studies alongside our expert.

    States of Approval: AL, FL, IN, MS, OK, TX and WY


  • Litigating Large Fire Losses

    There’s a lot at stake when litigating a large fire loss.  Dig through the rubble with our qualified subject matter experts and determine what’s important to your case.  Our expert panel features a certified fire investigator with decades of experience, an electrical engineer trained in fire causes, and a mechanical engineer.

    States of approval: AL, FL, GA, MS, NM, NC, TX, and WY


  • Material Testing

    Metal plumbing components often fail because they do not meet industry standards and good practice. This course will help you identify suspect product failures and determine why these failures occur. Explore how SEM and EDS technology can confirm material quality, and how the technical data obtained from these tools satisfies the requirements of product liability law.

    States of approval: AL, FL, GA, IN, KY, MS, NM, NC, OK, TX, and WY


  • Structural Damage, Repair vs. Replace

    Should structural elements of a building be repaired or is a complete replacement required to return it to its pre-loss condition? The answer can depend on a number of factors. This course will provide guidelines for determining the best option in each case and ensuring code requirements are met.

    States of approval: AL, FL, GA, MS, NM, NC, TX, and WY


  • Subrogation and Undetermined Fires

    There’s more to an Undetermined fire classification than many realize. This course explores the relationship between successful subrogation and fire cause classification, and covers practical topics ranging from evidence deterioration, asking the right questions, and when to author a report.

    States of approval: AL, FL, and TX


  • Tile Roofing 101

    This one-hour course provides an overview of tile roof types, their advantages and disadvantages, and common damages to this material. Learn proper testing methods and building code regulations, and discover the ins and outs of inspecting tile roofs to determine the cause of loss.

    States of Approval: AL, FL, MS, NM, NC, TX, and WY


  • UAV Technology and Application for the Insurance Industry

    With UAV technology rapidly improving and regulations in place to guide commercial use, drones are being deployed in the insurance industry to expand investigation capabilities. From capturing images for a roof inspection to generating a 3D model of a large property, this course will provide an in-depth look at the application of UAVs to insurance claims.

    States of Approval: AL, FL, IN, KY, and TX


  • Vehicle Fires

    There are hundreds of thousands of vehicle fires every year, resulting in billions of dollars of property damages. Vehicle fire investigations require unique considerations, and this course outlines the questions to ask and patterns to look for to determine the origin and cause. Our expert will take you through detailed case studies, covering everything from passenger to large industrial vehicle fires.

    States of Approval: AL, FL, and TX


  • Water Intrusion

    There are many places where water can enter a building and even more ways it can get in. This course takes an in-depth look at the factors that contribute to water intrusion, covering potential sources from the ground up.

    States of Approval: FL, KY, NC, TX, and WY


  • Water, Mold, and Time

    Need to create a rational basis for assessing the time and duration of water losses that are commonly found in residential and office environments? This course will explore fungal growth caused by water losses and the response of common building materials to water exposure. Use this information when evaluating whether water losses are due to one-time or repeated exposures to water, and in estimating the length of exposure to water.

    State of approval: TX


  • Wind and Hail

    This one-hour course will introduce you to the science behind wind and hailstone forces. Gain the knowledge and skill to perform an effective site study and learn how to conduct a thorough analysis of the most common causes of damage.

    States of Approval: AL, FL, NM, NC, TX, and WY


  • Wind Damaged to Pre-Engineered Commercial Building

    Commercial building failures can be high dollar losses so it’s important to know the cause of the failure, whether wind, construction defects, or both.  This course will cover code requirements, the use of aerial photography, and how consulting forensic meteorology can all assist in reaching a conclusive answer.

    States of approval: AL, FL, GA, IN, KY, MS, NM, NC, OK, TX, and WY


  • Wood Shakes

    Woods shakes are still popular in areas of the U.S., and they face unique issues which are important to understand when investigating a reported loss. This course gives an overview of wood roof coverings and installation, and takes a look at how to determine whether a wood roof covering has been damaged by a storm event.

    States of Approval: NM and TX