Course Catalog

Donan offers a variety of courses related to property losses, which you can browse below.
These courses have been approved for continuing education credits in the states listed.

Contact us to schedule a live event, webinar, or other course offering for your team, company or organization.

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  • Advanced Roofing Fraud (1-CE)

    Assumptions about hail damage to roofs abound and help fuel $80 billion in insurance fraud each year.  This course explores the tactics and methods of fraudsters, debunks common misconceptions around hail damage, and offers the most surefire way to combat fraud – with sound, scientific investigation.

    States of Approval: CA, FL, MS, OK, TX


  • Agricultural Equipment Fires (1-CE)

    Agricultural equipment losses can be costly and complex. This one-hour course will provide an overview of the basic operational and functional aspects of farm equipment, including potential fuels and ignition sources. Discover the acts, errors or omissions that can lead to fires, and learn how to identify subrogation potential.

    States of Approval: AL, AR, FL, GA, LA, MS, NC, TX


  • Analyzing What’s There, Preserving What’s Left (1-CE)

    Successfully uncovering the origin and cause of a fire means identifying patterns and preserving important evidence. But what is considered evidence and what do the patterns point to? In this course, you’ll explore the answers to these questions and more, gaining a deeper understanding of the details that inform a fire expert’s conclusions.

    States of Approval: GA, MS, NC, TX, VA


  • Boiler System & Malfunctions (1-CE)

    Boilers are dangerous and complex machines, and malfunctions can be costly. This course provides an overview of residential to industrial boiler systems and components, their common points of failure, and what information you should obtain onsite. Case studies deepen your understanding of what can go wrong and why, and illustrate how this knowledge can be applied to boiler claim investigations.

    States of Approval: FL, KY


  • Commercial Roofing 101 (1-CE)

    This one-hour course offers in-depth content on low-sloped roof systems, their components, durability and common defects. Learn how low-sloped roofs are affected by wind, hail and other perils, and how you can differentiate damages to determine an accurate cause of loss.

    States of Approval: AR, FL, GA, LA, MS, NC


  • Drought and Drought-Induced Settlement (1-CE)

    This one-hour course provides an overview of drought, soil characteristics, and foundation types and looks at their relationship to drought-induced settlement and property damage. Explore revealing case studies and discover what makes drought cases unique – and uniquely challenging.

    States of Approval: FL, GA, LA, MS, NC, TX, WY


  • Earthquakes 101 (1-CE)

    Explore the science behind Mother Nature’s most unpredictable peril – earthquakes. Learn how energy and other factors can affect a property during an earthquake, and walk through case studies with our expert to discover how to differentiate earthquake damage from other causes.

    States of Approval: CA, FL, GA, MS, NC, OK, TX, WY


  • Fire and Subrogation 101 (1-CE)

    Successful fire subrogation first requires a successful origin and cause investigation. Guided by industry standards, this course takes you step-by-step through conducting a thorough fire investigation, handling evidence, and building a solid subrogation case.

    States of Approval: AR, FL, GA, MS, OK, TX


  • Foundations 101 (1-CE)

    This one-hour course provides an overview of foundations and the unique factors that can sometimes result in damages. Learn about state building code provisions and what can happen when these principles are not applied during construction. Discover the potential problems that arise from overload, poor or improper construction, and deferred maintenance.

    States of Approval: CA, FL, GA, LA, MS, NC, TX


  • How Flood Water Affects Electrical Systems (1-CE)

    This one-hour course explores the relationship between flooding, water intrusion and electrical systems. Learn which factors can determine whether to repair or replace electrical components, and discover how our expert formulates detailed electrical system recommendations through residential, commercial and industrial case studies.

    States of Approval: FL, GA, LA, MS, OK, TX


  • HVAC Claims: Repair vs. Replace (1-CE)

    Be more confident in your HVAC claim decisions. This one-hour course will help you understand the process of determining an accurate cause of loss. Learn why you should be repairing versus replacing, and how to identify red flags in contractor estimates.

    States of Approval: AR, FL, GA, KY, LA, MS, NC, OK, TX


  • Lightning Claims 101 (1-CE)

    This one-hour course provides a basic overview of lightning investigations, including utilizing important safety and prevention methods, differentiating lightning from other causes of loss, and debunking common myths about lightning. Learn to spot red flags as you analyze case studies alongside our expert.

    States of Approval: LA, NC, TX


  • Non-Conventional Residential and Commercial Roofs (1-CE)

    This one-hour course provides an introduction to and overview of non-conventional residential and commercial roofing systems, including wood shakes, tile and metal roofs, single-ply, built-up, and modified bitumen. Learn more about roof characteristics, common installation practices, and their susceptibility to storm damage.

    States of Approval: GA, LA, MS, NC, OK, TX


  • Successful Fire Investigation (1-CE)

    Don’t get burned by fire claims! Taking steps to ensure a successful origin and cause investigation begins well before a fire investigator arrives on scene. This course provides an overview of best practices for handling fire losses, from gathering preliminary information and securing evidence, to confidently choosing a fire investigator with the knowledge and credentials necessary to determine fire cause.

    States of Approval: AR, CA, FL, MS, NC, TX


  • Snow Loads and Ice Dams (1-CE)

    Ice dams and snow loads can put a lot of weight on roof claims. In this one-hour course you’ll learn which roof components are most likely to be affected by ice and snow, what causes and contributes to potential problems, and which methods work best for prevention and removal.

    States of Approval: FL, GA, IN, MS, NC, OK, TX


  • Tile Roofing 101 (1-CE)

    This one-hour course provides an overview of tile roof types, their advantages and disadvantages, and common damages to this material. Learn proper testing methods and building code regulations, and discover the ins and outs of inspecting tile roofs to determine the cause of loss.

    States of Approval: FL, LA, MS, TX


  • UAV Technology and Application for the Insurance Industry (1-CE)

    With UAV technology rapidly improving and regulations in place to guide commercial use, drones are being deployed in the insurance industry to expand investigation capabilities. From capturing images for a roof inspection to generating a 3D model of a large property, this course will provide an in-depth look at the application of UAVs to insurance claims.

    States of Approval: KY


  • Utilizing Forensic Experts on Property Claims (1-CE)

    Forensic experts are often asked to explain past, present, and future events from their unique scientific and technical perspective. This course covers everything you need to know about why, when, and how to utilize a forensic expert, and their important role in combating fraud and building a strong court case.

    States of Approval: OK, TX


  • Vehicle Fires 101 (1-CE)

    There are hundreds of thousands of vehicle fires every year, resulting in billions of dollars of property damages. Vehicle fire investigations require unique considerations, and this course outlines the questions to ask and patterns to look for to determine the origin and cause. Our expert will take you through detailed case studies, covering everything from passenger to large industrial vehicle fires.

    States of Approval: FL, GA, MS, NC, TX


  • Water Intrusion 101 (1-CE)

    There are many places where water can enter a building and even more ways it can get in. This course takes an in-depth look at the factors that contribute to water intrusion, covering potential sources from the ground up.

    States of Approval: GA, IN, KY, LA, MS, NC, TX, WY


  • Water Losses: Plumbing & Appliances (1-CE)

    This one-hour course takes a look at common sources of water losses inside the home, including plumbing components, supply lines, appliances and water filters. For each area of focus, learn more about where they fail and why, the documentation required to ensure a solid case, and proper evidence collection for further investigation.

    States of Approval: AR, FL, GA, KY, LA, MS, NC, OK, TX, WY


  • Wind and Hail 201 (2-CE)

    This two-hour course takes a deeper dive into the analysis of property damage following wind and hail events. Acquire expert know-how that you can apply to future field inspections as we take you step-by-step through several case studies. Learn to recognize even the most subtle differences in loss causes so you can make more confident claim decisions.

    States of Approval: AR, FL, GA, LA, MS, NC, TX


  • Wind vs. Water 101 (1-CE)

    During hurricanes and other severe storms, properties are often damaged by both wind and water. This course equips you with knowledge and skills that are essential to differentiating between wind and water damages during a site inspection. Our expert will take you step-by-step through best practices for investigations, from weather research to the mathematical equations that explain wind and wave forces.

    States of Approval: FL, GA, IN, LA, MS, NC, OK, TX


  • Wood Shakes (1-CE)

    Woods shakes are still popular in areas of the U.S., and they face unique issues which are important to understand when investigating a reported loss. This course gives an overview of wood roof coverings and installation, and takes a look at how to determine whether a wood roof covering has been damaged by a storm event.

    States of Approval: Contact us for more information.


  • Wind and Hail (I-CE)

    This one-hour course will introduce you to the science behind wind and hailstone forces. Gain the knowledge and skill to perform an effective site study and learn how to conduct a thorough analysis of the most common causes of damage.

    States of Approval: AR, FL, GA, KY, LA, MS, NC, OK, TX, WY